Refund policy

Return & Refund Policy – Love & Peanut

At Love & Peanut, we care about quality and customer satisfaction. All products purchased from Love & Peanut are eligible for exchange within 2 days of delivery only under the following conditions:

Eligibility for Exchange

An exchange will be accepted if:

  • The packaging is faulty, damaged, or defective at the time of delivery.

  • The product received does not match the original specifications or is different from what was ordered.

How to Raise a Request

  • You must notify us within 2 days of delivery by emailing us at lovepeanutpk@gmail.com.

  • Each request is reviewed on a case-by-case basis to ensure fairness for both parties.

Replacement Process

  • If a defective, faulty, or damaged product was delivered, a replacement will be sent.

  • You must email clear photographic evidence of the issue to lovepeanutpk@gmail.com within 2 days of delivery.

  • Once sufficient evidence is provided, the replacement will be dispatched, and the incorrect product will be collected by our delivery rider.

Refund Policy

  • Delivery charges are non-refundable.

  • Refund requests are processed within 7 working days after we receive the returned product.

  • A deduction of Rs. 150 will be applied to cover delivery charges in case of refunds.

  • Items purchased on sale are non-refundable.

Non-Eligible Cases

Returns or exchanges will not be accepted if:

  • The request is made after the 2-day window.

  • The product has been used.

  • The product packaging has been tampered with.

Need Help?

For any questions regarding returns or exchanges, you can contact us via: